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How do I attach a referral to my booking?


Step 1. Check your file format 

You can attach your referral from your computer, phone or tablet. These can be electronic files, scanned documents or photos of your documents. Our system will only accept files that are in JPEG, PNG, PDF or HEIC file format. All files must be in the same file format.

Step 2. Attach your file

Click the ‘Add files’ button. On your device, locate and select the files you need to attach. If you accidentally add the wrong file, you can remove it by selecting the 'Delete' text that is next to the incorrectly uploaded file.

Please ensure all files are in the correct orientation.

If you have multiple pages, make sure you add them in the correct order, adding page 1 first, then page 2, etc. You can upload a maximum of three files.

Step 3. Continue with your booking 

Once you have attached the files you need for your referral, complete all other mandatory fields on the page, then hit the “Continue” button on the bottom right of your screen. 

For privacy and security, referrals will not be saved until the appointment is confirmed.

Troubleshooting

If the "Continue" button does not become active, or you are receiving any error notifications, please refer to the following checklist:

  • All files must be in the same format 
  • Only JPEG, PNG, PDF and HEIC files are accepted 
  • Files must be uploaded in the correct order (e.g. page 1 first, then page 2) 
  • Limit of 3 files
  • Each file must be under 5 MB (15 MB total).


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